(a) On receipt by the commission of a report of alleged abuse, neglect, or exploitation under this subchapter, the commission shall initiate a prompt and thorough investigation as needed to evaluate the accuracy of the report and to assess the need for emergency protective services, unless the commission, in accordance with rules adopted under this subchapter, determines that the report:
(1) is frivolous or patently without a factual basis; or
(2) does not concern abuse, neglect, or exploitation.
(b) After receiving a report that alleges that a provider is or may be the person who committed the alleged abuse, neglect, or exploitation, the commission shall notify the provider in accordance with rules adopted by the executive commissioner.

(c) The provider identified under Subsection (b) shall:
(1) cooperate completely with an investigation conducted under this subchapter; and
(2) provide the commission complete access during an investigation to:
(A) all sites owned, operated, or controlled by the provider; and
(B) clients and client records.
(d) The executive commissioner shall adopt rules governing investigations conducted under this subchapter.