§ 2803-c-1. Rights of patients in certain medical facilities; long-term care ombudsman program. 1. Each nursing home and residential health care facility providing health related service, as defined in subdivisions two and three and paragraph (b) of subdivision four of section twenty-eight hundred one of this article, shall post in a conspicuous place or places where notices to residents are customarily posted, and shall provide each member of the facility's staff, and each patient and their appointed personal representative at or prior to the time of admission to the facility, or at the time of the representative's appointment, the following contact information:

Terms Used In N.Y. Public Health Law 2803-C-1

  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
  • Nursing home: means a facility providing therein nursing care to sick, invalid, infirm, disabled or convalescent persons in addition to lodging and board or health-related service, or any combination of the foregoing, and in addition thereto, providing nursing care and health-related service, or either of them, to persons who are not occupants of the facility. See N.Y. Public Health Law 2801
  • Residential health care facility: means a nursing home or a facility providing health-related service. See N.Y. Public Health Law 2801

(a) contact information for the state and relevant regional office of the long-term care ombudsman program as provided for in § 218 of the elder law; and

(b) contact information for the department's nursing home complaint hotline.

2. Nursing homes and residential health care facilities shall provide updated contact information for the state and relevant regional offices of the long-term care ombudsman program to all residents and their appointed personal representatives twice a year.