(a) The board shall establish a Complainant Liaison Unit comprised of board staff responsible for the following:

(1) Respond to communications from the public about the complaint review and enforcement process.

Terms Used In California Business and Professions Code 2024.5

  • board: as used in this chapter means the Medical Board of California. See California Business and Professions Code 2002
  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
  • licensee: as used in this chapter means the holder of a physician's and surgeon's certificate or doctor of podiatric medicine's certificate, as the case may be, who is engaged in the professional practice authorized by the certificate under the jurisdiction of the appropriate board. See California Business and Professions Code 2041

(2) After a complaint has been referred to a field investigation, assist with coordinating communications between the complainant and investigators, as necessary.

(3) Following a disciplinary decision, respond to questions from the complainant regarding any appeals process available to the disciplined licensee.

(4) Conduct and support public outreach activities to improve the public’s understanding of the board’s enforcement process, including related laws and policies.

(5) Evaluate and respond to requests from complainants to review a complaint closure that the complainant believes was made in error.

(b) The Legislature finds and declares that the board requires additional staff positions to implement this section. Therefore, this section shall only become operative six months following the allocation of positions to the board for the implementation of these provisions in the annual Budget Act.

(Added by Stats. 2023, Ch. 294, Sec. 6. (SB 815) Effective January 1, 2024. Conditionally operative as prescribed by its own provisions.)

  Previous section
Next section  
 Article 1 Contents